AI that handles your enquiries
Built to fit your systems, not a generic bot.
Answer customer enquiries faster with AI grounded in your own systems and documents — integrated, auditable, and hosted onshore.
Brisbane-based engineers — we build and run these systems in production.
Case study — EGR Auto
A cited answer in seconds, not hours waiting on a specialist.
EGR Auto's customer-service team fields questions from direct consumers, the aftermarket channel and OEM partners. The right information existed, but it sat scattered across documents and the heads of a few busy specialists — complex questions could take hours, and often stalled waiting on an expert.
We built an AI knowledge base on LightRAG, which maps EGR's parts, vehicles and kits into a knowledge graph rather than just searching text — deployed entirely on EGR's own Azure. A rep asks in plain language and gets a cited answer back in seconds; when the system isn't confident, it says so rather than guessing.
- Seconds
- From question to cited answer
- 100% cited
- Every answer links to its source
- Onshore
- Runs on EGR's own Azure
How it works, in plain language
- Step 1
It reads your documents into a knowledge graph
As it ingests your manuals, specs and policies, it maps the things that matter — products, parts, and the conditions an answer depends on — and how they connect. That's how it handles questions that hinge on those relationships, not just keyword matches.
- Step 2
Answers come back cited — or it admits it's unsure
Every reply links to the exact source document, so your team can verify it in seconds. When the evidence isn't there, it flags the gap instead of inventing an answer.
- Step 3
It plugs into the tools your team already uses
The knowledge base is exposed over a standard connector (MCP), so assistants like Claude and Microsoft Copilot query it directly — all running on your own cloud infrastructure, so nothing leaves your environment.
What we build
Enquiries, support and intake
Handle common questions, triage support and capture intake across email, chat and web — with a person in the loop where it matters.
Integrated with your systems
Connected to the platforms you already run on — CRM and customer-service tools like HubSpot, plus your eCommerce stack and ERP — so answers reflect your products, policies and customer context, not a generic model.
Grounded and cited
Every answer is grounded in your own sources of truth and links back to where it came from, so your team can verify it in seconds.
Hosted onshore
Deployed on your own cloud, so customer data and queries stay inside your environment.
The on-ramp - Start with a two-week Sprint
The fastest way to see this working on your own enquiries.
- 1
We map your highest-volume enquiry types and the systems that hold the answers.
- 2
We stand up a working, grounded prototype on a slice of your real content.
- 3
You finish the two weeks with a clear view of accuracy, effort and ROI — before any larger commitment.
Tell us what you'd want AI to help with.
Tell us about the enquiries that eat your team's time. We'll show you what a grounded, cited assistant could do with your systems.
Our offices
- Brisbane
L2, 303 Coronation Drive
4064, Brisbane, Australia